Emphasis is on improvement of cleanliness, safety and punctuality.
92% of reservations computerised.
All stations with 300 or more reservations per day provided with computers.
Computer reservation facilities provided in Srinagar, Port Blair, Shillong and
Panjim.
Computer facility to be provided at 53 more locations in the current year.
State Governments are being consulted to provide computerised reservation facility at Agartala, Kohima and Gangtok.
Self printing machines installed at about 400 stations upto 1995-96.
Computerised season tickets and coupon facility machines installed on Western Railway.
Passenger enquiry and information system improved by providing telephones, Hotlines, Electronic Display Boards and Automatic Recorded Answer Machines etc.
Instant Action Groups provided in 33 important trains to assist the passengers. Walkie-talkie provided to enable them to take action promptly.
More AC 3-Tier Coaches are to be provided.
More bio-friendly toilets are being provided in trains.
Catering Services
Efforts to improve catering services continued.
Dispensing machines for Tea, Coffee and Cold Drinks installed at many stations.
New Pantry Cars added in Shatabdi Express, Jhelum Express, Jodhpur Mail etc.
Indian Railway Catering and Tourism Corporation being set up.
Performance of private catering contractors is being reviewed.
Tourism Services
5 New Tourist trains are to be started in collaboration with private sector.
Weekender package tours introduced to encourage weekend tourism.
38 Packages made out. 12 Packages already introduced.
Train services to places of religious importance started to connect Tirupati, Ajmer Sharif, Sarnath, Amritsar, Prayag, etc.
Exploring possibilities of opening of Out Agencies in Uttarakhand.
